RCI v1 data collection issues

Incident Report for Eggplant

Resolved

Closing this incident as the platform has remained stable since 11:30.
Posted Feb 23, 2021 - 16:48 GMT

Monitoring

Beacon collection for affected customers has been restored. We are continuing to monitor and assess the impact.
Posted Feb 23, 2021 - 11:32 GMT

Investigating

We are currently investigating an issue with beacon collection on the RCI platform affecting an unknown number of customers which started at approximately 10:30.
Posted Feb 23, 2021 - 10:41 GMT