All Systems Operational
Eggplant Cloud Operational
90 days ago
100.0 % uptime
Today
Hosted DAI Operational
90 days ago
100.0 % uptime
Today
Hosted Test Execution Operational
90 days ago
100.0 % uptime
Today
Web Portal Operational
90 days ago
100.0 % uptime
Today
Portal Hub Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Monitoring Insights Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
API v1 Operational
90 days ago
100.0 % uptime
Today
API v2 (for script update) Operational
90 days ago
100.0 % uptime
Today
Interactive Dashboard Operational
90 days ago
100.0 % uptime
Today
International Monitoring Operational
90 days ago
100.0 % uptime
Today
Email Monitoring Operational
90 days ago
100.0 % uptime
Today
Message Monitor Operational
90 days ago
100.0 % uptime
Today
FTP Monitoring Operational
90 days ago
100.0 % uptime
Today
Management Reports Operational
90 days ago
100.0 % uptime
Today
SMS Alerting Operational
90 days ago
100.0 % uptime
Today
Email Alerting Operational
90 days ago
100.0 % uptime
Today
Voice Alerting Operational
90 days ago
100.0 % uptime
Today
Inbound SMS Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Load Testing Operational
90 days ago
99.96 % uptime
Today
Reporting Operational
90 days ago
99.96 % uptime
Today
Testing Operational
90 days ago
99.96 % uptime
Today
RCI for eCommerce Operational
90 days ago
99.83 % uptime
Today
Reporting Operational
90 days ago
99.89 % uptime
Today
Testing Operational
90 days ago
99.78 % uptime
Today
RCI for DAI Operational
90 days ago
99.97 % uptime
Today
Application Instrumentation ? Operational
90 days ago
100.0 % uptime
Today
Data Collection ? Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
99.96 % uptime
Today
Business Intelligence Dashboards ? Operational
90 days ago
99.9 % uptime
Today
User Journey Data Export ? Operational
90 days ago
100.0 % uptime
Today
Corporate Email and Website Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Ticket System / License Portal (Greenhouse) Operational
90 days ago
100.0 % uptime
Today
Telephone System Operational
90 days ago
100.0 % uptime
Today
Core ? Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 8, 2021

No incidents reported today.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021
Completed - This maintenance was successfully completed.
Apr 27, 17:32 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 17:15 BST
Scheduled - The shard 4 master write DB is active in site 2, which is currently our in-active site.

We will move the shard 4 master write DB back to site 1.

No customer impact is expected.
Apr 27, 17:05 BST
Completed - The scheduled maintenance has been completed.
Apr 27, 14:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 13:30 BST
Scheduled - We will be upgrading our dependency management software in this release. No impact is expected.
Apr 27, 12:48 BST
Resolved - This incident has been resolved.
Apr 27, 12:40 BST
Identified - The issue has been identified and a fix is being implemented.
Apr 26, 12:43 BST
Investigating - We are aware of an issue with the MI reports are displaying the times in the incorrect time zone. This affects only reporting and will not affect Agent testing or alerting. Please accept our apology for any inconvenience cause due to the time zone issue and our team is working on a fix.
Apr 26, 12:42 BST
Completed - The scheduled maintenance has been completed.
Apr 27, 12:39 BST
Verifying - Verification is currently underway for the maintenance items.
Apr 27, 12:29 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 12:00 BST
Scheduled - We will be deploying the updated version of Monitoring Insights Frontend application with the fix for the Reports displaying the times in the incorrect time zone. No interruption is expected but there will be reduced redundancy during this time.
Apr 27, 11:41 BST
Apr 26, 2021
Resolved - This incident only affected a small number of individual users using Single-Sign-On (SSO). Access has been restored to these users while further investigations into the root cause continue.
Apr 26, 17:51 BST
Update - We are continuing to work on a fix for this issue.
Apr 26, 12:32 BST
Identified - We are aware of an issue with the RCI BI Dashboards component due to Cross-Origin policies not being satisfied. The RCI team is currently working on a fix.
Apr 26, 12:04 BST
Completed - The scheduled maintenance has been completed.
Apr 26, 12:22 BST
Verifying - Verification is currently underway for the maintenance items.
Apr 26, 12:18 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 11:30 BST
Scheduled - We are making some configuration changes to “Reporting services” on the Monitoring Insights platform. No interruption is expected but there will be reduced redundancy during this time.
Apr 23, 17:20 BST
Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.