Monitoring - We have implemented an immediate fix, and are monitoring the platform for further instability.
Oct 12, 13:22 BST
Update - We have identified some platform optimizations to mitigate current issues. This work will be scheduled to start today.
Oct 8, 13:13 BST
Update - Testing is in progress to find a solution to the database performance issues.
Sep 22, 16:33 BST
Identified - There is a database performance problem in the International Monitoring infrastructure.

In order to troubleshoot this problem, we were forced to stop the results collection tool (RCT).

This means that IM test results will not be displayed in the portal.

The tests are still being completed, but they are not being transferred to the portal for display until we solve the performance problem and re-enable the RCT.

Until further notice, current IM test results will not be available in the portal.
Sep 21, 16:30 BST
Web Portal Operational
90 days ago
100.0 % uptime
Today
Portal Hub Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Monitoring Insights Under Maintenance
90 days ago
99.99 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
API v1 Operational
90 days ago
100.0 % uptime
Today
API v2 (for script update) Operational
90 days ago
100.0 % uptime
Today
Interactive Dashboard Operational
90 days ago
100.0 % uptime
Today
International Monitoring Under Maintenance
90 days ago
99.92 % uptime
Today
Email Monitoring Operational
90 days ago
100.0 % uptime
Today
Message Monitor Operational
90 days ago
100.0 % uptime
Today
FTP Monitoring Operational
90 days ago
100.0 % uptime
Today
Management Reports Operational
90 days ago
100.0 % uptime
Today
SMS Alerting Operational
90 days ago
100.0 % uptime
Today
Email Alerting Operational
90 days ago
100.0 % uptime
Today
Voice Alerting Operational
90 days ago
100.0 % uptime
Today
Inbound SMS Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
99.98 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Load Testing Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
RCI for eCommerce Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
RCI for DAI Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
Hosted AI Operational
90 days ago
100.0 % uptime
Today
Performance Analyzer Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
Corporate Email and Website Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Ticketing System Operational
90 days ago
100.0 % uptime
Today
Telephone System Operational
90 days ago
100.0 % uptime
Today
Eggplant Cloud Operational
90 days ago
100.0 % uptime
Today
Core ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 21, 2020

No incidents reported today.

Oct 20, 2020

No incidents reported.

Oct 19, 2020
Completed - The scheduled maintenance has been completed.
Oct 19, 16:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 08:30 BST
Scheduled - We will be performing an Agent 10 Canary deployment to the Test Servers in the range from 21100
to 21110 on the Monitoring Insights platform with the updated Agent 10 version.

During the maintenance window the agent will be closely monitored. It is not expected to affect testing on Agent 7, Agent 8 or Agent 9. Once our testing has concluded the deployment will be reverted"
Oct 16, 14:29 BST
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020
Completed - The scheduled maintenance has been completed.
Oct 14, 16:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 08:30 BST
Scheduled - We will be performing an Agent 10 Canary deployment to the Test Servers
in the range from 21100 to 21110 on the Monitoring Insights platform with
the updated Agent 10 version. During the maintenance window the
agent will be closely monitored. It is not expected to affect testing on
Agent 7, Agent 8 or Agent 9. Once our testing has concluded the deployment
will be reverted
Oct 13, 16:57 BST
Oct 13, 2020

No incidents reported.

Oct 12, 2020
Completed - The scheduled maintenance has been completed.
Oct 12, 16:32 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 08:32 BST
Scheduled - We will be performing an Agent 10 Canary deployment to the Test Servers
in the range from 21100 to 21110 on the Monitoring Insights platform with
the updated Agent 10 version. During the maintenance window the
agent will be closely monitored. It is not expected to affect testing on
Agent 7, Agent 8 or Agent 9. Once our testing has concluded the deployment
will be reverted
Oct 12, 08:31 BST
Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020
Completed - The scheduled maintenance has been completed.
Oct 8, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 16:01 BST
Scheduled - This maintenance is to patch the carrier 5 and 6 V7/V8/V9 test agents.

The are routine patches to keep the agents secure and stable.

Carriers 5 and 6 are currently out of service, so there will be no customer impact.
Oct 8, 15:43 BST
Completed - The scheduled maintenance has been completed.
Oct 8, 16:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 08:30 BST
Scheduled - We will be performing an Agent 10 Canary deployment to the Test Servers in the range from 21100 to 21110 on the Monitoring Insights platform with the updated version of Agent 10.

During the maintenance window the agent will be closely monitored. It is not expected to affect testing on
Agent 7, Agent 8 or Agent 9. Once our testing has concluded the deployment will be reverted.
Oct 7, 14:41 BST
Completed - The scheduled maintenance has been completed.
Oct 8, 16:17 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 16:01 BST
Scheduled - We are performing a database scheme update to add a new index to one of our internally used table. This does not affect existing configurations and therefore the maintenance will not affect the Agents testing, Alerting or Reporting, so no interruption is expected.
Oct 8, 13:28 BST
Oct 7, 2020

No incidents reported.