All Systems Operational
Eggplant Cloud Operational
90 days ago
100.0 % uptime
Today
Hosted DAI Operational
90 days ago
100.0 % uptime
Today
Hosted Test Execution Operational
90 days ago
100.0 % uptime
Today
Web Portal Operational
90 days ago
100.0 % uptime
Today
Portal Hub Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Monitoring Insights Operational
90 days ago
99.97 % uptime
Today
Testing Operational
90 days ago
99.63 % uptime
Today
API v1 Operational
90 days ago
100.0 % uptime
Today
API v2 (for script update) Operational
90 days ago
100.0 % uptime
Today
Interactive Dashboard Operational
90 days ago
100.0 % uptime
Today
International Monitoring Operational
90 days ago
100.0 % uptime
Today
Email Monitoring Operational
90 days ago
100.0 % uptime
Today
Message Monitor Operational
90 days ago
100.0 % uptime
Today
FTP Monitoring Operational
90 days ago
100.0 % uptime
Today
Management Reports Operational
90 days ago
100.0 % uptime
Today
SMS Alerting Operational
90 days ago
100.0 % uptime
Today
Email Alerting Operational
90 days ago
100.0 % uptime
Today
Voice Alerting Operational
90 days ago
100.0 % uptime
Today
Inbound SMS Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Load Testing Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
RCI for eCommerce Operational
90 days ago
99.88 % uptime
Today
Reporting Operational
90 days ago
99.93 % uptime
Today
Testing Operational
90 days ago
99.82 % uptime
Today
RCI for DAI Operational
90 days ago
100.0 % uptime
Today
Application Instrumentation ? Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
100.0 % uptime
Today
Business Intelligence Dashboards ? Operational
90 days ago
100.0 % uptime
Today
User Journey Data Export ? Operational
90 days ago
100.0 % uptime
Today
Corporate Email and Website Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Ticket System / License Portal (Greenhouse) Operational
90 days ago
100.0 % uptime
Today
Telephone System Operational
90 days ago
100.0 % uptime
Today
Core ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 27, 2021

No incidents reported today.

Feb 26, 2021

No incidents reported.

Feb 25, 2021
Resolved - This incident has been resolved.
Feb 25, 18:53 GMT
Investigating - Some customers might experience issues when opening test results via the Monitoring Portal
Feb 25, 17:31 GMT
Completed - The scheduled maintenance has now been completed. Further observations will be made over the next 24 hours.
Feb 25, 12:46 GMT
Update - We are continuing to verify the maintenance items.
Feb 25, 12:45 GMT
Verifying - Verification is currently underway for the maintenance items.
Feb 25, 11:06 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 10:00 GMT
Scheduled - Publishing the JavaScript (Web-Based) RCI v2 SDK version 2.x
Feb 24, 17:08 GMT
Feb 24, 2021
Completed - This maintenance has completed successfully. Data collection will continue to be actively observed over the next 24 hours.
Feb 24, 17:36 GMT
Verifying - Data sent by all updated instrumentations is being observed/validated.
Feb 24, 17:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 15:00 GMT
Scheduled - Managed JavaScript (web-based) RCI v2 instrumentations will be updated to benefit from enhanced firing patterns.
Feb 24, 12:20 GMT
Postmortem - Read details
Feb 24, 18:33 GMT
Completed - The scheduled maintenance has been completed.
Feb 24, 03:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 20:31 GMT
Scheduled - Carrier 2 vendor Zayo is performing disruptive maintenance on the circuit that hosts carrier 2.

To prevent any customer impact, carrier 2 will be failed over to carrier 4.

Zayo says this maintenance is to prepare the router that services carrier 2 for a firmware upgrade.

Since we are failing over to carrier 4 before the outage, there will be no customer impact.
Feb 23, 20:21 GMT
Feb 23, 2021
Completed - The scheduled maintenance has been completed.
Feb 23, 16:49 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 10:00 GMT
Scheduled - In response to recent outages and upcoming planned maintenance by our cloud provider we will be undergoing maintenance on the data store used by RCI v1.

Beacon collection and the portal should be considered at risk throughout the maintenance window.
Feb 22, 17:11 GMT
Resolved - Closing this incident as the platform has remained stable since 11:30.
Feb 23, 16:48 GMT
Monitoring - Beacon collection for affected customers has been restored. We are continuing to monitor and assess the impact.
Feb 23, 11:32 GMT
Investigating - We are currently investigating an issue with beacon collection on the RCI platform affecting an unknown number of customers which started at approximately 10:30.
Feb 23, 10:41 GMT
Completed - The scheduled maintenance has been completed.
Feb 23, 15:53 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 08:30 GMT
Scheduled - We will be deploying an update to Agent 10 (Version 10.06.00) on the Monitoring Insights platform with the updated Chrome version 85. No interruption is expected but there will be reduced redundancy during this time and the platform should therefore be considered at risk.
Feb 22, 13:09 GMT
Feb 22, 2021
Resolved - This incident has been resolved.
Feb 22, 17:08 GMT
Investigating - Starting at 15:30 there was an intermittent issue causing problems accessing the RCI v1 portal.

It appears to have recovered and we are currently monitoring the system.
Feb 22, 16:24 GMT
Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021
Resolved - Carrier 3 is fully operational again and services have been failed back to it.

We are investigating the root cause of the issue with the carrier vendor.
Feb 18, 22:54 GMT
Investigating - We have identified a fault on Monitoring Insights Carrier 3 (Vodafone), and we have now moved testing to Carrier 5 to prevent further impact to customers.
Feb 12, 17:13 GMT
Completed - The scheduled maintenance has been completed.
Feb 18, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 08:01 GMT
Scheduled - We will be undergoing maintenance to the underlying core infrastructure.

There is no expected impact on services.
Feb 17, 15:35 GMT
Feb 17, 2021
Completed - The scheduled maintenance has been completed.
Feb 17, 17:15 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 16:15 GMT
Scheduled - As communicated previously to customers of Performance Analyzer, access to the results portal will be removed.

Please let Customer Support know if you have any questions.
Feb 17, 16:13 GMT
Completed - The scheduled maintenance has been completed.
Feb 17, 15:49 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 11:01 GMT
Scheduled - We will be making modifications to the MI databases to ensure capacity for future growth. No impact is expected.
Feb 17, 09:56 GMT
Completed - The scheduled maintenance has been completed.
Feb 17, 11:00 GMT
Verifying - Verification is currently underway for the maintenance items.
Feb 17, 10:37 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 10:15 GMT
Scheduled - We will be under going maintenance and during this time Hosted Test Execution will be unavailable.
Feb 15, 17:19 GMT
Feb 16, 2021
Resolved - Between approximately 10:30 and 17:20 today there was a reduction in the number of beacons captured.

This issue has now been resolved and is thought to be an unintended side effect from earlier maintenance performed on the platform.

Please contact customer support if you have any questions.
Feb 16, 17:49 GMT
Monitoring - A fix has been deployed and we're monitoring the platform.
Feb 16, 17:21 GMT
Investigating - We are currently investigating an issue with beacon collection on the RCI platform affecting an unknown number of customers.
Feb 16, 10:30 GMT
Completed - The scheduled maintenance has been completed.
Feb 16, 11:15 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 10:00 GMT
Scheduled - In response to the recent outage during maintenance last week we will be performing further remedial work.

No impact is planned or expected but beacon collection and reporting should be considered at risk.
Feb 16, 09:11 GMT
Feb 15, 2021
Completed - The scheduled maintenance has been completed.
Feb 15, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 15:15 GMT
Scheduled - In response to the recent outage during our last maintenance window we will be performing further changes to mitigate against similar problems occurring in the future.

No impact is planned or expected but beacon collection and reporting should be considered at risk.
Feb 15, 15:04 GMT
Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.