All Systems Operational
Eggplant Cloud Operational
90 days ago
100.0 % uptime
Today
Hosted DAI Operational
90 days ago
100.0 % uptime
Today
Hosted Test Execution Operational
90 days ago
100.0 % uptime
Today
Monitoring Insights Operational
90 days ago
99.95 % uptime
Today
Portal Hub Operational
90 days ago
99.94 % uptime
Today
Testing Operational
90 days ago
99.96 % uptime
Today
Reporting Operational
90 days ago
99.95 % uptime
Today
API v1 Operational
90 days ago
99.9 % uptime
Today
API v2 (for script update) Operational
90 days ago
99.96 % uptime
Today
Interactive Dashboard Operational
90 days ago
99.9 % uptime
Today
International Monitoring Operational
90 days ago
99.96 % uptime
Today
Email Monitoring Operational
90 days ago
99.96 % uptime
Today
Message Monitor Operational
90 days ago
99.96 % uptime
Today
FTP Monitoring Operational
90 days ago
99.96 % uptime
Today
Management Reports Operational
90 days ago
99.96 % uptime
Today
SMS Alerting Operational
90 days ago
99.96 % uptime
Today
Email Alerting Operational
90 days ago
99.96 % uptime
Today
Voice Alerting Operational
90 days ago
99.96 % uptime
Today
Inbound SMS Operational
90 days ago
99.96 % uptime
Today
Push Notifications Operational
90 days ago
99.96 % uptime
Today
Webhooks Operational
90 days ago
99.96 % uptime
Today
Real Customer Insights Operational
90 days ago
100.0 % uptime
Today
Application Instrumentation ? Operational
90 days ago
100.0 % uptime
Today
Data Collection ? Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
100.0 % uptime
Today
Business Intelligence Dashboards ? Operational
90 days ago
100.0 % uptime
Today
User Journey Data Export ? Operational
90 days ago
100.0 % uptime
Today
Core ? Operational
90 days ago
100.0 % uptime
Today
Load Testing Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
Corporate Email and Website Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Ticket System / License Portal (Greenhouse) Operational
90 days ago
100.0 % uptime
Today
Telephone System Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
AWS directconnect-eu-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-west-2 Operational
AWS ecr-eu-west-1 Operational
AWS ecr-eu-west-2 Operational
AWS eks-eu-west-1 Operational
AWS eks-eu-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-west-2 Operational
AWS route53 Operational
AWS route53-eu-west-1 Operational
AWS route53-eu-west-2 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 29, 2022
Completed - The scheduled maintenance has been completed. We observed a very small amount of Agent 10 crashes during the database fail-over.
Sep 29, 15:39 BST
Verifying - Verification is currently underway for the maintenance items.
Sep 29, 15:35 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 15:00 BST
Scheduled - We will be failing-over our databases and API v1 to our primary datacentre to minimise interruption during resilience testing. There might be 60-120 seconds interruption to API v1 and the Interactive Dashboard during the maintenance window.
Sep 29, 14:11 BST
Sep 28, 2022
Completed - The scheduled maintenance has been completed.
Sep 28, 15:16 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 13:01 BST
Scheduled - We will perform network testing of our redundant network configuration to ensure that recovery from the most likely failure scenario, loss of one connection, is fully automated and that our documented procedures for the event of loss of all connectivity - bringing VPN backups online - works as it should.

Due to the nature of these tests a brief outage may be experienced during the failover window. This is expected to be around one minute, occurring four times. During this maintenance, there will be a brief delay for push notifications and web-hooks. Testing, email delivery and SMS alerts won't be affected.

Sep 27, 12:37 BST
Completed - The scheduled maintenance has been completed.
Sep 28, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 06:00 BST
Scheduled - We are updating our core orchestration platform. Little impact is expected, but there could be some interruption as services are rescheduled.
Sep 26, 10:39 BST
Completed - The scheduled maintenance has been completed.
Sep 28, 09:30 BST
Verifying - Verification is currently underway for the maintenance items.
Sep 27, 16:09 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 09:32 BST
Scheduled - The RCI Platform will see the deployment of an improved algorithm for model generation and User Journey selection as part RCI's DAI Import. No impact is expected.
Sep 26, 17:05 BST
Sep 27, 2022
Completed - The scheduled maintenance has been completed.
Sep 27, 14:42 BST
Verifying - Verification is currently underway for the maintenance items.
Sep 27, 14:10 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 13:42 BST
Scheduled - We will be performing configuration updates to the underlying infrastructure. No customer impact is expected.
Sep 27, 13:40 BST
Completed - The scheduled maintenance has been completed.
Sep 27, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 10:01 BST
Scheduled - We will be making a minor change to our internal monitoring configuration. No impact to customer services is expected.
Sep 27, 09:59 BST
Completed - The scheduled maintenance has been completed.
Sep 27, 08:25 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 06:00 BST
Scheduled - We are updating our core orchestration platform. Little impact is expected, but there could be some interruption as services are rescheduled.
Sep 26, 10:38 BST
Completed - The scheduled maintenance has been completed.
Sep 27, 07:53 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 06:01 BST
Scheduled - We are updating our core orchestration platform. Little impact is expected, but there could be some interruption as services are rescheduled.
Sep 26, 10:36 BST
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Completed - Unfortunately, our testing has identified an issue with the planned Monitoring Insights database migration and we have had to postpone the change for a few weeks.

We will send an updated communication as soon as a new date has been determined.

Sep 23, 16:51 BST
Scheduled - As previously communicated we will be performing a migration of the Monitoring Insights databases from our data centre to our cloud provider, AWS on Tuesday 27th September.

During this change window we will migrate the following databases:

• Authentication database
• Test results and configuration databases

On the day itself, you may find that the latest test results won’t be visible on the Monitoring Portal and Interactive Dashboard for a brief period of time (up to 10 minutes). Push and Webhook notifications will be also delayed for up to 10 minutes during each Test results database migration (4 times during the maintenance window).

Please note that all testing will continue uninterrupted in the background and alerts will be sent as usual.

This maintenance notification will be updated with our progress throughout the course of the change window. If you experience any problems please contact Customer Support.

Sep 16, 16:11 BST
Sep 22, 2022
Completed - The scheduled maintenance has been completed.
Sep 22, 17:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 12:30 BST
Scheduled - We will be performing some network testing in our backup datacentre this afternoon. No customer impact is expected.
Sep 22, 12:00 BST
Completed - The scheduled maintenance has been completed.
Sep 22, 10:13 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 10:00 BST
Scheduled - We are upgrading our infrastructures. No impact to customer services is expected.
Sep 22, 09:42 BST
Sep 21, 2022

No incidents reported.

Sep 20, 2022
Completed - The scheduled maintenance has been completed.
Sep 20, 17:05 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 16:05 BST
Scheduled - We will be updating the underlying infrastructure supporting DAI services. No customer impact is expected
Sep 20, 16:02 BST
Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
Resolved - On Friday 16th September 2022 at 00:00 BST, Amazon Web Services began a maintenance window impacting one of our AWS Direct Connect lines. At 01:32 BST, the AWS Direct Connect line went down, making AWS services unreachable from our data centre. This caused an outage on:

• Portal Hub and the Monitoring Portal
• Interactive Dashboard
• Notification Service (mobile application push notifications and webhooks)
• Alerting (SMS, voice and e-mail)

The on-call engineer responded to alerts at 01:35 BST and began an investigation. At 02:16 BST, the on-call engineer raised a code amber alert to request help from colleagues. By 02:42 BST, web portals had recovered as the AWS Direct Connect line had been restored following completion of the maintenance. It took until 05:00 BST for all push notifications and webhooks to be fully processed and sent to customers.

No tests were missed.

Sep 16, 05:00 BST
Investigating - We are investigating a possible issue with MI. Impact and scope not yet understood. More updates to follow.
Sep 16, 01:45 BST
Sep 15, 2022

No incidents reported.