In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 14:30 GMT
Scheduled - We will be replacing a management switch in this maintenance window. It is unlikely to affect testing in any way, but platform redundancy will be at risk for the duration of this maintenance.
Monitoring - We have implemented an immediate fix, and are monitoring the platform for further instability.
Oct 12, 13:22 BST
Update - We have identified some platform optimizations to mitigate current issues. This work will be scheduled to start today.
Oct 8, 13:13 BST
Update - Testing is in progress to find a solution to the database performance issues.
Sep 22, 16:33 BST
Identified - There is a database performance problem in the International Monitoring infrastructure.

In order to troubleshoot this problem, we were forced to stop the results collection tool (RCT).

This means that IM test results will not be displayed in the portal.

The tests are still being completed, but they are not being transferred to the portal for display until we solve the performance problem and re-enable the RCT.

Until further notice, current IM test results will not be available in the portal.
Sep 21, 16:30 BST
Web Portal Operational
90 days ago
100.0 % uptime
Today
Portal Hub Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Monitoring Insights Operational
90 days ago
99.99 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
API v1 Operational
90 days ago
100.0 % uptime
Today
API v2 (for script update) Operational
90 days ago
100.0 % uptime
Today
Interactive Dashboard Operational
90 days ago
100.0 % uptime
Today
International Monitoring Operational
90 days ago
99.92 % uptime
Today
Email Monitoring Operational
90 days ago
100.0 % uptime
Today
Message Monitor Operational
90 days ago
100.0 % uptime
Today
FTP Monitoring Operational
90 days ago
100.0 % uptime
Today
Management Reports Operational
90 days ago
100.0 % uptime
Today
SMS Alerting Operational
90 days ago
100.0 % uptime
Today
Email Alerting Operational
90 days ago
100.0 % uptime
Today
Voice Alerting Operational
90 days ago
100.0 % uptime
Today
Inbound SMS Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
99.98 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Load Testing Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
RCI for eCommerce Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
RCI for DAI Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
Hosted AI Operational
90 days ago
100.0 % uptime
Today
Performance Analyzer Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
Corporate Email and Website Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Ticketing System Operational
90 days ago
100.0 % uptime
Today
Telephone System Operational
90 days ago
100.0 % uptime
Today
Eggplant Cloud Operational
90 days ago
99.99 % uptime
Today
Core ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 1, 2020
Completed - The scheduled maintenance has been completed.
Dec 1, 12:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 10:30 GMT
Scheduled - We will be deploying an update version of Push Notification and Webhooks on the Monitoring Insights platform. No interruption is expected but there will be reduced redundancy during this time. Therefore, there might be a minor delay (3-5 minutes) in sending Push or Webhook notification during the release window.
Nov 30, 16:42 GMT
Nov 30, 2020
Completed - The scheduled maintenance has been completed.
Nov 30, 16:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 08:30 GMT
Scheduled - We will be performing an Agent 10 Canary deployment to the Test
Servers in the range from 21100 to 21110 on the Monitoring Insights
platform with the next Agent 10 release candidate. During the maintenance
window the agent will be closely monitored. It is not expected to affect
testing on Agent 7, Agent 8 or Agent 9. Once our testing has concluded the
deployment will be reverted
Nov 27, 14:11 GMT
Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020
Completed - The scheduled maintenance has been completed.
Nov 27, 12:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 11:45 GMT
Scheduled - We are adding a new table to our databases to prepare for a new release of notification service components. The maintenance will not affect the Agents testing, Alerting or Reporting, therefore no interruption is expected.
Nov 27, 11:26 GMT
Nov 26, 2020

No incidents reported.

Nov 25, 2020
Completed - The scheduled maintenance has been completed.
Nov 25, 16:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 08:30 GMT
Scheduled - We will be performing an Agent 10 Canary deployment to the Test Servers in
the range from 21100 to 21110 on the Monitoring Insights platform with the
next Agent 10 release candidate. During the maintenance window the agent
will be closely monitored. It is not expected to affect testing on Agent 7,
Agent 8 or Agent 9. Once our testing has concluded the deployment will be
reverted
Nov 24, 09:59 GMT
Nov 24, 2020
Resolved - This incident has been resolved.
Nov 24, 14:30 GMT
Identified - Service has been restored. We are continuing to investigate the cause.
Nov 24, 13:50 GMT
Investigating - We're currently investigating an incident on the Eggplant Cloud platform which has occurred during routine maintenance.

504 errors are being displayed when trying to access Eggplant Cloud. We will post updates in due course.
Nov 24, 13:15 GMT
Completed - The scheduled maintenance has been completed.
Nov 24, 14:05 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 13:00 GMT
Scheduled - We will be completing planned updates to the underlying infrastructure that supports Eggplant Cloud. There is no anticipated impact to users of Eggplant Cloud.
Nov 23, 15:04 GMT
Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020
Completed - The scheduled maintenance has been completed.
Nov 19, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:00 GMT
Scheduled - We will be doing some emergency networking maintenance in order to replace a failed management switch. Testing and redundancy won't be affected by this work, although the platform should be considered at risk for the duration of this maintenance window.
Nov 18, 10:59 GMT
Completed - The scheduled maintenance has been completed.
Nov 19, 14:37 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 08:30 GMT
Scheduled - We will be deploying an update to Agent 10 (Version 10.05.03) on the Monitoring Insights platform with some features and defect fixes. No interruption is expected but there will be reduced redundancy during this time and the platform should therefore be considered at risk.
Nov 18, 13:51 GMT
Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.