All Systems Operational
Eggplant Cloud Operational
90 days ago
100.0 % uptime
Today
Hosted DAI Operational
90 days ago
100.0 % uptime
Today
Hosted Test Execution Operational
90 days ago
100.0 % uptime
Today
Web Portal Operational
90 days ago
100.0 % uptime
Today
Portal Hub Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Monitoring Insights Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
API v1 Operational
90 days ago
100.0 % uptime
Today
API v2 (for script update) Operational
90 days ago
100.0 % uptime
Today
Interactive Dashboard Operational
90 days ago
100.0 % uptime
Today
International Monitoring Operational
90 days ago
100.0 % uptime
Today
Email Monitoring Operational
90 days ago
100.0 % uptime
Today
Message Monitor Operational
90 days ago
100.0 % uptime
Today
FTP Monitoring Operational
90 days ago
100.0 % uptime
Today
Management Reports Operational
90 days ago
100.0 % uptime
Today
SMS Alerting Operational
90 days ago
100.0 % uptime
Today
Email Alerting Operational
90 days ago
100.0 % uptime
Today
Voice Alerting Operational
90 days ago
100.0 % uptime
Today
Inbound SMS Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Load Testing Operational
90 days ago
99.87 % uptime
Today
Reporting Operational
90 days ago
99.87 % uptime
Today
Testing Operational
90 days ago
99.87 % uptime
Today
RCI for eCommerce Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
RCI for DAI Operational
90 days ago
99.98 % uptime
Today
Application Instrumentation ? Operational
90 days ago
100.0 % uptime
Today
Data Collection ? Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
100.0 % uptime
Today
Business Intelligence Dashboards ? Operational
90 days ago
99.9 % uptime
Today
User Journey Data Export ? Operational
90 days ago
100.0 % uptime
Today
Corporate Email and Website Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Ticket System / License Portal (Greenhouse) Operational
90 days ago
100.0 % uptime
Today
Telephone System Operational
90 days ago
100.0 % uptime
Today
Core ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 23, 2021
Completed - The scheduled maintenance has been completed.
Jul 23, 17:25 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 17:17 BST
Scheduled - We will be failing back from a backup carrier to our primary carrier number 3. No impact is expected.
Jul 23, 17:14 BST
Jul 22, 2021
Resolved - These issues were caused by an outage with Akamai's Edge DNS service that had global impact. Akamai has resolved the issue and normal operation has resumed.

https://edgedns.status.akamai.com/
Jul 22, 18:32 BST
Investigating - At approximately 4:49 PM this evening, we have experienced some significant internet latencies across all our carriers. We are investigating possible reasons for this, because the source seems to be external. We will keep this incident updated.
Jul 22, 17:18 BST
Completed - The scheduled maintenance has been completed.
Jul 22, 12:06 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 11:30 BST
Scheduled - We will be deploying an updated version of Interactive dashboard with some improvements. Users will need to relaunch the Interactive Dashboard to get the improvements.
Jul 21, 17:46 BST
Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021
Completed - The scheduled maintenance has been completed.
Jul 19, 12:47 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 11:00 BST
Scheduled - We will be upgrading internal components in the cluster infrastructure. During this time, no impact is expected on customer facing services.
Jul 19, 10:07 BST
Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021
Completed - The scheduled maintenance has been completed.
Jul 15, 14:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 13:15 BST
Scheduled - We will be doing further maintenance to our provisioning tools. No impact is expected.
Jul 15, 13:03 BST
Jul 14, 2021
Completed - The scheduled maintenance has been completed.
Jul 14, 16:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 15:15 BST
Scheduled - We will be updating one of our tools used for provisioning new Eggplant Cloud customers. No impact is expected during this window.
Jul 14, 14:09 BST
Jul 13, 2021

No incidents reported.

Jul 12, 2021

No incidents reported.

Jul 11, 2021

No incidents reported.

Jul 10, 2021

No incidents reported.

Jul 9, 2021

No incidents reported.