All Systems Operational
Eggplant Cloud Operational
90 days ago
100.0 % uptime
Today
Hosted DAI Operational
90 days ago
100.0 % uptime
Today
Hosted Test Execution Operational
90 days ago
100.0 % uptime
Today
Web Portal Operational
90 days ago
100.0 % uptime
Today
Portal Hub Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Monitoring Insights Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
API v1 Operational
90 days ago
100.0 % uptime
Today
API v2 (for script update) Operational
90 days ago
100.0 % uptime
Today
Interactive Dashboard Operational
90 days ago
100.0 % uptime
Today
International Monitoring Operational
90 days ago
100.0 % uptime
Today
Email Monitoring Operational
90 days ago
100.0 % uptime
Today
Message Monitor Operational
90 days ago
100.0 % uptime
Today
FTP Monitoring Operational
90 days ago
100.0 % uptime
Today
Management Reports Operational
90 days ago
100.0 % uptime
Today
SMS Alerting Operational
90 days ago
100.0 % uptime
Today
Email Alerting Operational
90 days ago
100.0 % uptime
Today
Voice Alerting Operational
90 days ago
100.0 % uptime
Today
Inbound SMS Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Load Testing Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
RCI for eCommerce Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
RCI for DAI Operational
90 days ago
99.98 % uptime
Today
Application Instrumentation ? Operational
90 days ago
100.0 % uptime
Today
Data Collection ? Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
100.0 % uptime
Today
Business Intelligence Dashboards ? Operational
90 days ago
99.9 % uptime
Today
User Journey Data Export ? Operational
90 days ago
100.0 % uptime
Today
Corporate Email and Website Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Ticket System / License Portal (Greenhouse) Operational
90 days ago
100.0 % uptime
Today
Telephone System Operational
90 days ago
100.0 % uptime
Today
Core ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 21, 2021

No incidents reported today.

Jun 20, 2021
Resolved - We have failed over to Carrier 5 and we will investigate the issues with test server 20700 during office hours.
Jun 20, 18:02 BST
Investigating - Our internal monitoring has notified the on call engineer of an issue with a single Agent 10 test server on Carrier 2. The test server with id 20700 has been disabled.
Jun 20, 17:59 BST
Jun 19, 2021

No incidents reported.

Jun 18, 2021
Resolved - The problematic server has been restarted and now appears to be responding normally so has been re-enabled.
Jun 18, 19:33 BST
Investigating - We are currently investigating an issue with a single Agent 10 server on Carrier 2. The test server with id 20700 has been disabled from testing whilst we investigate.
Jun 18, 18:19 BST
Completed - The scheduled maintenance has been completed.
Jun 18, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 13:00 BST
Scheduled - We will be failing over our testing to our secondary site. No impact to testing is expected.
Jun 18, 12:22 BST
Jun 17, 2021
Resolved - Agent 10300 has been rebooted, health checked, and returned to service.
Jun 17, 22:48 BST
Investigating - Agent 10 test agent host test10300 is not processing tests correctly. It will be taken out of service, rebooted, and then health checked before being put back into service.

There is a possible impact on Agent 10 UJs that ran on this host.
Jun 17, 21:19 BST
Resolved - This situation has been identified as a false alarm - our colocation provider still had an IP address previously used by us registered against our account. The unknown host on that particular old IP address has been compromised, but our own hosts are still safe and operational. Thank you for your patience.
Jun 17, 13:25 BST
Investigating - It has come to our attention that our IM node in Sweden might have been compromised. While we don't have any client data on the node that might be used by attackers, the node itself could be used in attacking other targets on the internet. In order to properly investigate, we will be disabling this node until we can ensure that the possible compromise has been dealt with properly.
Jun 17, 12:58 BST
Jun 16, 2021
Completed - The scheduled maintenance has been completed.
Jun 16, 22:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 17:30 BST
Scheduled - Agent 10 machines in site 1 will be patched. These are routine patches for security and stability.

All site 1 carriers will be failed to site 2 prior to the upgrades.

No impact is expected.
Jun 16, 17:03 BST
Completed - The scheduled maintenance has been completed.
Jun 16, 12:06 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 11:01 BST
Scheduled - We will be making configuration updates to the cluster infrastructure during this time. No impact is expected on customer facing services.
Jun 16, 10:25 BST
Completed - The scheduled maintenance has been completed.
Jun 16, 10:07 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 04:00 BST
Scheduled - We will be updating our infrastructure to a newer version of Kubernetes. During this time services are expected to remain operational but it is possible that some brief interruptions may occur.
Jun 15, 10:21 BST
Jun 15, 2021
Completed - The scheduled maintenance has been completed.
Jun 15, 14:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 13:30 BST
Scheduled - We will be updating our database configuration to make upgrades more predictable and increase stability on our platform.
Jun 15, 13:29 BST
Jun 14, 2021
Completed - The scheduled maintenance has been completed.
Jun 14, 15:32 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 15:00 BST
Scheduled - We will making updates to our logging infrastructure during this time. No impact is expected on customer services.
Jun 14, 13:13 BST
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Resolved - The issue was resolved upstream from our connectivity provider.
Jun 11, 14:59 BST
Monitoring - The issue has been identified as outside the network of our colocation provider. The packet loss was identified within the US network of our immediate connectivity provider, Zayo. We will be monitoring the situation.
Jun 9, 16:34 BST
Investigating - We have become aware of an issue with our IM node in San Francisco, where we have intermittent connectivity issues. Our colocation provider is currently investigating the cause.
Jun 9, 15:57 BST
Completed - The scheduled maintenance has been completed.
Jun 11, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 10:00 BST
Scheduled - We are introducing some new resource limits on to our cluster to ensure that customer experience is protected in case of unexpected events.
Jun 11, 08:48 BST
Jun 10, 2021

No incidents reported.

Jun 9, 2021
Completed - The scheduled maintenance has been completed.
Jun 9, 12:12 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 10:30 BST
Scheduled - We will be deploying an updated version of Monitoring Insights Portal with a new feature "JS Console Messages". This new feature will be visible for Agent10 UJ steps on Object Waterfall Report.

No interruption is expected but there will be reduced redundancy during this time.
Jun 8, 17:19 BST
Resolved - This incident has been resolved.
Jun 9, 11:23 BST
Investigating - We have detected an intermittent issue with one of our Agent 10 servers (20700). The agent has been taken out of service and tests running on the machine have been migrated to healthy hosts.
Jun 3, 10:06 BST
Jun 8, 2021
Completed - The scheduled maintenance has been completed.
Jun 8, 15:39 BST
Verifying - Verification is currently underway for the maintenance items.
Jun 8, 15:13 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 15:00 BST
Scheduled - We will be making configuration improvements to the underlying instructure supporting eggplant services. There is not expected to be any impact on running services.
Jun 8, 14:38 BST
Jun 7, 2021

No incidents reported.