Infrastructure Monitoring Server Crash
Identified - Our primary site infrastructure monitoring machine had a hardware failure and crashed. The vendor has been notified, but the machine will be down until the vendor can acquire the replacement part and repair the machine.

We are working to switch infrastructure monitoring to our backup site.

No customer impact is expected.
Apr 9, 02:24 BST
Uptime over the past 90 days. View historical uptime.
Eggplant Cloud Operational
90 days ago
100.0 % uptime
Today
Hosted DAI Operational
90 days ago
100.0 % uptime
Today
Hosted Test Execution Operational
90 days ago
100.0 % uptime
Today
Web Portal Operational
90 days ago
100.0 % uptime
Today
Portal Hub Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Monitoring Insights Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
API v1 Operational
90 days ago
100.0 % uptime
Today
API v2 (for script update) Operational
90 days ago
100.0 % uptime
Today
Interactive Dashboard Operational
90 days ago
100.0 % uptime
Today
International Monitoring Operational
90 days ago
100.0 % uptime
Today
Email Monitoring Operational
90 days ago
100.0 % uptime
Today
Message Monitor Operational
90 days ago
100.0 % uptime
Today
FTP Monitoring Operational
90 days ago
100.0 % uptime
Today
Management Reports Operational
90 days ago
100.0 % uptime
Today
SMS Alerting Operational
90 days ago
100.0 % uptime
Today
Email Alerting Operational
90 days ago
100.0 % uptime
Today
Voice Alerting Operational
90 days ago
100.0 % uptime
Today
Inbound SMS Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Load Testing Operational
90 days ago
99.96 % uptime
Today
Reporting Operational
90 days ago
99.96 % uptime
Today
Testing Operational
90 days ago
99.96 % uptime
Today
RCI for eCommerce Operational
90 days ago
99.83 % uptime
Today
Reporting Operational
90 days ago
99.89 % uptime
Today
Testing Operational
90 days ago
99.78 % uptime
Today
RCI for DAI Operational
90 days ago
99.99 % uptime
Today
Application Instrumentation ? Operational
90 days ago
100.0 % uptime
Today
Data Collection ? Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
99.96 % uptime
Today
Business Intelligence Dashboards ? Operational
90 days ago
100.0 % uptime
Today
User Journey Data Export ? Operational
90 days ago
100.0 % uptime
Today
Corporate Email and Website Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Ticket System / License Portal (Greenhouse) Operational
90 days ago
100.0 % uptime
Today
Telephone System Operational
90 days ago
100.0 % uptime
Today
Core ? Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 15, 2021
Eggplant Cloud Hosted Execution SUT Updates
Completed - The scheduled maintenance has been completed.
Apr 15, 14:54 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 14:00 BST
Scheduled - The SUTs used for Hosted Execution are being to be updated with security fixes. During this period Hosted Execution SUTs will be briefly unavailable.
Apr 15, 12:41 BST
Core Infrastructure Kubernetes Upgrade
Completed - The scheduled maintenance has been completed.
Apr 15, 08:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 06:01 BST
Scheduled - We will be updating our infrastructure to a newer version of Kubernetes. During this time services are expected to remain operational but it is possible that some brief interruptions may occur.
Apr 14, 16:26 BST
Apr 14, 2021

No incidents reported.

Apr 13, 2021
Monitoring Infrastructure Updates
Completed - The scheduled maintenance has been completed.
Apr 13, 13:37 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 12:01 BST
Scheduled - We will be making changes to our monitoring infrastructure at this time. No impact on customer services is expected.
Apr 13, 08:58 BST
Backend maintenance
Completed - The scheduled maintenance has been completed.
Apr 13, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 11:00 BST
Scheduled - We will be removing some historic failed infrastructure jobs. No impact is expected.
Apr 13, 09:52 BST
RCI v1 maintenance
Completed - This maintenance has been completed successfully.
Apr 13, 10:54 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 10:00 BST
Scheduled - We will be performing proactive maintenance to restart one of the RCI Handler servers responsible for collecting and processing beacons.

This work is being performed ahead of maintenance scheduled by our cloud provider.

Resilience will be temporarily reduced but it is not expected to impact beacon collection.
Apr 12, 13:22 BST
Core cluster capacity increase
Completed - The scheduled maintenance has been completed.
Apr 13, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 08:02 BST
Scheduled - We are increasing the size of our cluster nodes to maintain capacity.
Apr 12, 14:41 BST
Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

Unresolved incident: Infrastructure Monitoring Server Crash.

Apr 8, 2021
Core cluster capacity increase
Completed - The scheduled maintenance has been completed.
Apr 8, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 15:02 BST
Scheduled - We are increasing the size of our cluster nodes to maintain capacity.
Apr 8, 13:14 BST
Service Monitoring Capacity Increase
Completed - The scheduled maintenance has been completed.
Apr 8, 14:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 13:30 BST
Scheduled - We are increasing capacity of our monitoring systems. No service impact is expected.
Apr 8, 13:12 BST
Service Interruption - RUM v1 beacon processing
Resolved - A RUM v1 "Handler" server became unresponsive and was not able to recover automatically. Beacons sent to the faulty instance between 07:00-07:40 might have been affected.
Apr 8, 07:00 BST
Apr 7, 2021

No incidents reported.

Apr 6, 2021
Web Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 6, 15:05 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 14:05 BST
Scheduled - We will be updating the TLS configuration on some of our web services to only accept connections on TLS version 1.2. No impact to services is expected.
Apr 6, 14:04 BST
Monitoring Insights maintenance
Completed - The scheduled maintenance has been completed.
Apr 6, 14:56 BST
Verifying - Verification is currently underway for the maintenance items.
Apr 6, 14:51 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 14:30 BST
Scheduled - We are deploying an enhanced version of "Authorisation Service" on the Monitoring Insights platform.

There is a low possibility that existing Interactive Dashboard sessions will be invalidated during maintenance and users will need to re-authenticate again.

There will be reduced redundancy during this time.
Apr 1, 17:33 BST
Agent 10 Maintenance
Completed - The scheduled maintenance has been completed.
Apr 6, 13:52 BST
Verifying - Verification is currently underway for the maintenance items.
Apr 6, 13:49 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 11:30 BST
Scheduled - We will be performing maintenance on the following Agent 10 test servers: 31300, 31500 and 31700. Any tests running on these machines will be gracefully migrated over to other servers. No interruption is expected.
Apr 6, 11:16 BST
Carrier outage, failing carrier 3 to carrier 6.
Resolved - We will remain on carrier 6 while investigating the issue.
Apr 6, 00:00 BST
Investigating - We have identified a fault on Monitoring Insights Carrier 3 (Vodafone 1), and we have now moved testing to Carrier 6 to prevent further impact to customers.
Apr 5, 17:15 BST
Apr 5, 2021
Service Interruption - Monitoring Insights test server failure.
Resolved - This incident has been resolved.
Apr 5, 01:09 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 5, 01:00 BST
Investigating - A single Agent 10 test server (31500) became unresponsive on the Monitoring Insights platform. Any tests running on the machine between 00:41-00:53, may have been affected.
Apr 5, 01:00 BST
Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021
Migrating kubernetes service to new version
Completed - The scheduled maintenance has been completed.
Apr 1, 17:00 BST
Verifying - Verification is currently underway for the maintenance items.
Apr 1, 16:46 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 13:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 1, 12:36 BST
Deprecating TLS < v1.2 on Eggplant Cloud
Completed - The scheduled maintenance has been completed.
Apr 1, 16:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 15:30 BST
Scheduled - We are modifying our web servers so they will only accept TLS v1.2 connections. This will increase the security of the service for our users. No impact is expected as a result of this change.
Apr 1, 14:36 BST
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