All Systems Operational
Eggplant Cloud Operational
90 days ago
100.0 % uptime
Today
Hosted DAI Operational
90 days ago
100.0 % uptime
Today
Hosted Test Execution Operational
90 days ago
100.0 % uptime
Today
Monitoring Insights Operational
90 days ago
99.99 % uptime
Today
Portal Hub Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
99.97 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
API v1 Operational
90 days ago
100.0 % uptime
Today
API v2 (for script update) Operational
90 days ago
100.0 % uptime
Today
Interactive Dashboard Operational
90 days ago
100.0 % uptime
Today
International Monitoring Operational
90 days ago
100.0 % uptime
Today
Email Monitoring Operational
90 days ago
100.0 % uptime
Today
Message Monitor Operational
90 days ago
100.0 % uptime
Today
FTP Monitoring Operational
90 days ago
100.0 % uptime
Today
Management Reports Operational
90 days ago
100.0 % uptime
Today
SMS Alerting Operational
90 days ago
100.0 % uptime
Today
Email Alerting Operational
90 days ago
100.0 % uptime
Today
Voice Alerting Operational
90 days ago
100.0 % uptime
Today
Inbound SMS Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
RCI for DAI Operational
90 days ago
99.98 % uptime
Today
Application Instrumentation ? Operational
90 days ago
100.0 % uptime
Today
Data Collection ? Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
99.91 % uptime
Today
Business Intelligence Dashboards ? Operational
90 days ago
100.0 % uptime
Today
User Journey Data Export ? Operational
90 days ago
100.0 % uptime
Today
Core ? Operational
90 days ago
100.0 % uptime
Today
Load Testing Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
Corporate Email and Website Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Ticket System / License Portal (Greenhouse) Operational
90 days ago
100.0 % uptime
Today
Telephone System Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
97.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 21, 2022

No incidents reported today.

May 20, 2022
Completed - The scheduled maintenance has been completed.
May 20, 09:43 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 20, 09:43 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 09:00 BST
Scheduled - We will be making configuration changes to the underlying infrastructure. No customer impact is expected.
May 19, 17:13 BST
May 19, 2022

No incidents reported.

May 18, 2022
Resolved - This incident has now been resolved. We will continue to monitor data processes as they come back online and catch up on missing windows.
May 18, 19:30 BST
Identified - Please be advised of an issue identified, resulting in a partial data processing outage. This appears to have been triggered by a release by a third party. The RCI team has identified a fix and is implementing/testing it.

We expect to fully restore data processing soon. Once restored, we expect all data processing to 'catch up' the affected period.

May 18, 13:15 BST
Completed - The scheduled maintenance has been completed.
May 18, 17:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 14:01 BST
Scheduled - We will be undergoing network maintenance on Monitoring Insights in our backup site. No impact to the platform is expected.
May 18, 14:00 BST
Completed - The scheduled maintenance has been completed.
May 18, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 10:00 BST
Scheduled - We are updating our core orchestration platform. Little impact is expected, but there could be some interruption as services as rescheduled.
May 18, 09:04 BST
May 17, 2022
Completed - The scheduled maintenance has been completed.
May 17, 17:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 09:31 BST
Scheduled - We are updating our core orchestration platform. Little impact is expected, but there could be some interruption as services as rescheduled.
May 17, 08:35 BST
Completed - The scheduled maintenance has been completed.
May 17, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 13:01 BST
Scheduled - Today we will be doing maintenance on our backup MI network. This is to test our failover strategies. No impact on testing is expected.
May 17, 12:01 BST
Completed - The scheduled maintenance has been completed.
May 17, 16:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 15:30 BST
Scheduled - We are carrying out a minor change to our DNS configuration in readiness for future infrastructure maintenance.

No impact is expected but there’s the possibility of a brief period of interruption when accessing the Portal Hub, Monitoring Portal, Interactive Dashboard and the API.

May 17, 14:29 BST
May 16, 2022
Completed - The scheduled maintenance has been completed.
May 16, 17:10 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 15:10 BST
Scheduled - Today we will be doing maintenance on our backup MI network. This is to test our failover strategies. No impact on testing is expected.
May 16, 15:02 BST
Completed - The scheduled maintenance has been completed.
May 16, 11:37 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 11:18 BST
Scheduled - We will be performing network maintenance to support future infrastructure upgrades. No impact is expected but the platform should be considered at risk.
May 16, 11:02 BST
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Completed - The scheduled maintenance has been completed.
May 12, 17:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 10:00 BST
Scheduled - We will be performing network maintenance to support future infrastructure upgrades. No impact is expected but the platform should be considered at risk.
May 12, 09:58 BST
Completed - The scheduled maintenance has been completed.
May 12, 11:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 10:45 BST
Scheduled - We will be updating the underlying infrastructure to support future product features. No customer impact is expected
May 12, 10:39 BST
May 11, 2022
Completed - The scheduled maintenance has been completed.
May 11, 13:10 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 12:11 BST
Scheduled - We will be updating the underlying infrastructure to support future product features. No customer impact is expected
May 11, 12:06 BST
Completed - The scheduled maintenance has been completed.
May 11, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 08:31 BST
Scheduled - Following the discovery of some small defects in DAI 6.1, we are releasing a new version to Eggplant Cloud that addresses these.
May 11, 08:13 BST
May 10, 2022
Completed - The scheduled maintenance has been completed.
May 10, 17:48 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 16:47 BST
Scheduled - We will be performing network maintenance to support future infrastructure upgrades.

No impact is expected but the platform should be considered at risk.

May 10, 16:46 BST
Completed - The scheduled maintenance has been completed.
May 10, 17:24 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 15:05 BST
Scheduled - We will be updating the underlying infrastructure to support future product features. No customer impact is expected
May 10, 15:00 BST
Completed - The scheduled maintenance has been completed.
May 10, 15:26 BST
Verifying - Verification is currently underway for the maintenance items.
May 10, 15:04 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 14:45 BST
Scheduled - We will be performing network maintenance to support future infrastructure upgrades. The maintenance is being performed on hardware that's not currently serving production traffic so this change is not expected to have any customer impact.
May 10, 14:44 BST
May 9, 2022
Completed - The scheduled maintenance has been completed.
May 9, 17:06 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 16:31 BST
Scheduled - We will be collecting performance metrics and query statistics from one of our Monitoring Insights Authentication databases. No impact expected.
May 9, 16:04 BST
Completed - The scheduled maintenance has been completed.
May 9, 15:56 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 14:15 BST
Scheduled - We will be making some DNS updates in our production environment however this is not expected to impact testing.
May 9, 14:13 BST
Completed - The scheduled maintenance has been completed.
May 9, 15:06 BST
Verifying - Verification is currently underway for the maintenance items.
May 9, 14:40 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 13:30 BST
Scheduled - We will be updating the underlying infrastructure to support future product features. No customer impact is expected
May 9, 13:21 BST
Completed - The scheduled maintenance has been completed.
May 9, 14:20 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 11:00 BST
Scheduled - We will be doing core network maintenance on our primary site. This work is needed to support our ongoing efforts to expand our network into the AWS cloud platform. No interruptions to testing is expected, but to mitigate any possible issues we will be failing over our testing agents to our backup network prior to starting this maintenance.
May 9, 09:54 BST
Completed - The scheduled maintenance has been completed.
May 9, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 13:00 BST
Scheduled - We will be making some DNS updates in our production environment however this is not expected to impact testing.
May 9, 12:42 BST
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.