Carrier failure on Carrier 3 (Vodafone)
Monitoring - At 12:35 BST we have experienced a carrier outage on one of our three primary links. To mitigate this, we failed over to a backup link.
Oct 25, 12:45 BST
Uptime over the past 90 days. View historical uptime.
Eggplant Cloud Operational
90 days ago
99.96 % uptime
Today
Hosted DAI Operational
90 days ago
100.0 % uptime
Today
Hosted Test Execution Operational
90 days ago
99.93 % uptime
Today
Web Portal Operational
90 days ago
100.0 % uptime
Today
Portal Hub Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Monitoring Insights Operational
90 days ago
99.92 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
API v1 Operational
90 days ago
100.0 % uptime
Today
API v2 (for script update) Operational
90 days ago
100.0 % uptime
Today
Interactive Dashboard Operational
90 days ago
100.0 % uptime
Today
International Monitoring Operational
90 days ago
98.83 % uptime
Today
Email Monitoring Operational
90 days ago
100.0 % uptime
Today
Message Monitor Operational
90 days ago
100.0 % uptime
Today
FTP Monitoring Operational
90 days ago
100.0 % uptime
Today
Management Reports Operational
90 days ago
100.0 % uptime
Today
SMS Alerting Operational
90 days ago
100.0 % uptime
Today
Email Alerting Operational
90 days ago
100.0 % uptime
Today
Voice Alerting Operational
90 days ago
100.0 % uptime
Today
Inbound SMS Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Load Testing Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
RCI for eCommerce Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Testing Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
RCI for DAI Operational
90 days ago
100.0 % uptime
Today
Application Instrumentation ? Operational
90 days ago
100.0 % uptime
Today
Data Collection ? Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
100.0 % uptime
Today
Business Intelligence Dashboards ? Operational
90 days ago
100.0 % uptime
Today
User Journey Data Export ? Operational
90 days ago
100.0 % uptime
Today
Corporate Email and Website Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Ticket System / License Portal (Greenhouse) Operational
90 days ago
100.0 % uptime
Today
Telephone System Operational
90 days ago
100.0 % uptime
Today
Core ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 26, 2021

No incidents reported today.

Oct 25, 2021

Unresolved incident: Carrier failure on Carrier 3 (Vodafone).

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021
Eggplant Cloud maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 14:11 BST
Verifying - Verification is currently underway for the maintenance items.
Oct 21, 13:48 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 13:00 BST
Scheduled - We will be carrying out maintenance on our Eggplant Cloud monitoring system. No customer impact is expected.
Oct 21, 12:13 BST
Oct 20, 2021
Core infrastructure maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 16:12 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 15:15 BST
Scheduled - We will be carrying out maintenance on our Core monitoring system. No customer impact is expected.
Oct 20, 15:08 BST
South Africa International Monitoring, Vendor Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 21:00 BST
Scheduled - The vendor that hosts the South Africa International Monitoring machines is upgrading the networking infrastructure of their data center. This will result in a brief outage to South Africa International Monitoring at some time during the maintenance window.
Oct 12, 22:20 BST
Oct 19, 2021
Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021
Amsterdam International Monitoring Vendor Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 19:06 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 17:01 BST
Scheduled - The vendor that hosts the Amsterdam International Monitoring machines will be performing a disruptive maintenance to repair networking redundancy issues. This maintenance is to resolve the root cause of an outage that occurred on these machines on Tuesday, October 12th 2021. Amsterdam International Monitoring testing will be briefly impacted during this maintenance.
Oct 13, 23:18 BST
Oct 13, 2021
Agent 10 Deployment 10.08.00
Completed - The scheduled maintenance has been completed.
Oct 13, 15:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 08:30 BST
Scheduled - We will be deploying an update to Agent 10 (Version 10.08.00) on the Monitoring Insights platform with the updated Chrome version 93. No interruption is expected but there will be reduced redundancy during this time and the platform should therefore be considered at risk.
Oct 12, 11:24 BST
Oct 12, 2021
Amsterdam International Monitoring Outage
Resolved - The vendor has restored connectivity to these machines. Amsterdam International Monitoring is back to normal operation.
Oct 12, 23:30 BST
Investigating - The Amsterdam International Monitoring hosts have gone offline temporarily. We are investigating the root cause and working on returning them to service. International monitoring tests for Amsterdam will be impacted.

The vendor has been contacted and a support ticket is in progress.
Oct 12, 21:30 BST
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