Monitoring Insights Inbound SMS disruption

Incident Report for Eggplant

Resolved

This incident has been resolved.

Posted Apr 02, 2024 - 11:38 BST

Identified

The 3rd party provider has confirmed the outage and has been actively working on it to recover their services.

Posted Apr 01, 2024 - 09:18 BST

Update

We are continuing to investigate this issue.

Posted Apr 01, 2024 - 07:50 BST

Investigating

We have been aware of an outage of our 3rd party provider that plays an essential part in reading SMS from phone number used for Inbound SMS monitoring.

Posted Apr 01, 2024 - 07:48 BST

This incident affected: Monitoring Insights (Inbound SMS).