RCI Data Processing Paused

Incident Report for Eggplant

Resolved

This incident has now been verified as resolved. The platform is fully operational.

Posted Nov 15, 2021 - 18:19 GMT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 15, 2021 - 14:25 GMT

Identified

An incident, resulting from a breaking change in a third party, has been identified. Data processing since Sunday 14th November at 7am (GMT) has been automatically paused. A fix is being implemented and will be deployed shortly. Data processing is expected to be unpaused shortly afterwards, resulting in the platform catching up on delayed data processing.

Data collection and all other elements of the platform remain fully operational.

Posted Nov 15, 2021 - 10:30 GMT

This incident affected: Real Customer Insights (Demographics Data Processing).