RCI v1 decomissioning
Scheduled Maintenance Report for Eggplant
The scheduled maintenance has been completed.
Posted Jan 11, 2022 - 16:56 GMT
Verification is currently underway for the maintenance items.
Posted Jan 11, 2022 - 13:19 GMT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 11, 2022 - 10:30 GMT
This maintenance has been delayed by 24 hours and will now take place at 10:30 on Tuesday 11th January 2022.
Posted Jan 10, 2022 - 08:39 GMT
As previously communicated we will begin the process of decommissioning our legacy Real Customer Insights (RCI) service.

In this maintenance window we will disable Portal access, beacon processing and real time insight notifications. At this point, we would advise you to remove our beacon tags from your website code.

We will continue to serve javascript snippets until Feb 28th 2022 to avoid broken objects on your website.

To confirm, our newer version of RCI, which is under active development, will remain and if you have not already transferred to that service, please do ask your Account Manager for details.
Posted Nov 02, 2021 - 12:04 GMT
This scheduled maintenance affected: RCI for eCommerce (Reporting, Testing, Notifications).