Increased test failures

Incident Report for Keysight Eggplant

Resolved

The root cause of this was tracked down to a memory management issue in test agents due few customer tests got overloaded. We have restarted the services to stabilise the platform. The team is working on a fix to improve and prevent this happening in future.

Posted Nov 30, 2023 - 11:40 GMT

Update

We will be restaring test agents in a phased manner to address the cause of this issue. No interruption to service is expected.

Posted Nov 30, 2023 - 10:52 GMT

Monitoring

Platform has returned to stability but further investigations are underway to understand the root cause.

Posted Nov 30, 2023 - 03:37 GMT

Investigating

We are investigating an increase in test failures on Monitoring Insights.

Posted Nov 30, 2023 - 02:09 GMT

This incident affected: Monitoring Insights (Testing).