Monitoring Insights Inbound SMS disruption

Incident Report for Eggplant

Resolved

This incident has been resolved.

Posted Apr 02, 2024 - 13:01 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 02, 2024 - 12:53 BST

Investigating

Although our 3rd party provider confirmed all their services have been recovered, we are still seeing issues with the Inbound SMS service. We are in contact with the provider to get this fixed as soon as possible.

Posted Apr 02, 2024 - 11:51 BST

This incident affected: Monitoring Insights (Inbound SMS).