All Systems Operational

Eggplant Test in the Cloud (Saas) Operational
Hosted DAI (Europe) Operational
Hosted Test Execution (Europe) Operational
Hosted DAI (US) Operational
Hosted Test Execution (US) Operational
Monitoring Insights Operational
Portal Hub Operational
Testing Operational
Reporting Operational
API v1 Operational
API v2 (for script update) Operational
Interactive Dashboard Operational
Email Monitoring Operational
Message Monitor Operational
FTP Monitoring Operational
Management Reports Operational
SMS Alerting Operational
Email Alerting Operational
Voice Alerting Operational
Inbound SMS Operational
Push Notifications Operational
Webhooks Operational
Real Customer Insights Operational
Instrumentation CDN Operational
Data Collection Operational
Data Validation Operational
Demographics Data Processing Operational
KPI Performance Data Processing Operational
DAI Import Data Processing Operational
Business Intelligence Dashboards Operational
Insights REST API Operational
Customer Support & Analytics Operational
Ticket System / License Portal (Greenhouse) Operational
Telephone System Operational
Desktop Application Feedback Processing Service Operational
Usage Processing Service Operational
AWS Service Dependencies Operational
AWS route53 Operational
AWS route53resolver-eu-west-1 Operational
AWS route53resolver-eu-west-2 Operational
AWS route53resolver-eu-west-3 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-us-east-2 Operational
AWS eks-eu-west-1 Operational
AWS eks-eu-west-2 Operational
AWS eks-us-east-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-west-2 Operational
AWS rds-us-east-2 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS s3-us-east-2 Operational
AWS ecr-eu-west-1 Operational
AWS ecr-eu-west-2 Operational
AWS ecr-us-east-2 Operational
AWS directconnect-eu-west-2 Operational
AWS route53resolver-us-east-2 Operational
Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Sep 14, 2026

No incidents reported today.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

Completed - The scheduled maintenance has been completed.
Sep 9, 10:08 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 08:30 BST
Scheduled - We will be performing a minor database version update on the monitoring platform database. It is possible that some tests will be lost during the change window and some some users may need to log back into the portal. Whilst the duration of the At Risk window will be kept to a minimum the platform should be considered at risk for the duration of the update.
Sep 7, 13:41 BST

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Completed - The scheduled maintenance has been completed.
Sep 3, 16:11 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 15:30 BST
Scheduled - We will be updating the licence server used for Hosted Execution. There may be a brief period where execution licences are not available.
Sep 3, 15:22 BST

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.